Pull out the Fix-It Hammer Second, not First!

Pull out the Fix-It Hammer Second, not First!

How many times has something been broken, and when our first solution for fixing the problem doesn’t work we result to brute force? This rarely works, and usually produces results that are the exact opposite of what we are trying to accomplish. But, in that moment, losing ourselves to the frustration feels great! I personally am always tempted to reach for my hammer when dealing with problems that arise with my computer! You’re probably found yourself in a similar situation on more than one occasion.

However, when it comes to handling issues in our relationships this communication model just does not work! You’ve heard it before - men tend to jump straight to problem solving mode. When something is broken we jump right in and want to fix the problem. Women, however, want and need to be understood first. No wonder conflicts in communication occur given the different needs of men and women.

Emotional states are not rational. They are not supposed to make sense. Every emotional state that a woman or man has is “perfect.” It reminds me of the Tom Cruise movie, “The Last Samurai.” At one point Tom Cruise’s character is standing in a garden with his captor and they are discussing philosophy. His captor says, “Men spend their whole life trying to find the perfect cherry blossom.” At the end of the movie Tom Cruise has befriended his captor and in the last moments before his captor dies, they flash to pictures of a cherry tree and its blossoms, and his captor states, “They are all perfect.”

Validation of an emotional state builds understanding; it is not what is said but what is felt that is the building block of communications. Regardless of who you’re communicating with (be it male or female), your communication will be enhanced by remembering my first guideline in communications with anyone - “Validation of the other person’s emotional states always precedes resolution and problem solving.”

In almost any communication where there is disagreement, it is because one person is searching for solution and another for validation. Or, many times the argument arises because neither person feels they are being validated by the other. Validation from both parties always needs to come before the solution if you want to have truly fulfilling relationships.

Let me give an example: For two weeks George comes home directly from work and is on time for dinner. After two weeks of being on time, during the third week he is late one night. He comes in the front door, to be greeted by his wife Mary, who says something like, “Why are you always late and never home on time? Why can’t I trust you to do what you say you are going to do?”

Some people in George’s position might jump straight to “solution mode” and respond without validation – “What do you mean, I have been on time for the last two weeks and I’m late just this one time and I get all of this flack! What do you mean you can’t trust me? Next time I will call before I leave work so you know when I will be home. How is that? OK?” I think we can all agree that’s not likely to calm Mary’s state of mind!

However, if George responds by putting himself in Mary’s shoes, remembering that her feelings are driving the situation, and responds by validating them, would he get a better response if he answered with this – “Wow Mary, I can see that the kids are loud and whining, you must have had a long day doing laundry, cleaning the house, helping the kids with their homework, getting groceries, and not having any time just for you. On top of that you put all of this work into a great dinner for us and you have been waiting for me and I am late. Then after dinner there is still a ton of work left to do, washing the dinner dishes, putting the kids down, and then you only get an hour or two before bed and this all starts again tomorrow morning. You must have had a really crazy day. I know how tough it is when I have the kids for just a couple of hours, I don’t know how you do it! You need a raise! I love you and I’m sorry you had such a long day.”

Then George can fulfill his need to find a solution – Mary is now feeling that George understands her frustration, and is now open to hearing any of George’s solutions:
• “I promise next time I will call when I am going to be late.”
• “Let’s get a babysitter on Friday and have a night out just the two of us.”
• “How about if I take the kids for a few hours on the weekend and you go shopping or out with friends?”
• “You deserve a break, why don’t I set up a massage or manicure appointment for you this weekend?”
• “Let’s just order take-out tomorrow so you have a night off from cooking?”

What would that do to enhance the communication within George and Mary’s relationship? Could this example help you improve communications with the people in your life?

This brings us to an important aspect of this philosophy – you do not need to agree with the other person’s beliefs/emotions, tell them they are right or wrong, or violate your own personal beliefs in order to validate someone else’s feelings and perspective. Validation can occur even if you don’t accept their way of thinking or believe it makes sense. George may believe that Mary may be overreacting, but that doesn’t mean he can’t appreciate and acknowledge what has contributed to her emotional state. A person needs to just look a level deeper for understanding. You can still validate each other’s position, agree to disagree on a subject, and still keep the love and respect between each other.

Next time, reach for validation first, then search for a solution second. You will be astounded at the positive shift that will occur in your relationships with others.

If you need some help and understanding in the areas of validation and solutions in your relationships, CALL NOW! If you commit to three months of Accelerated Coaching (4 sessions per month for 3 months) you get your fourth month of coaching free! That is a 25% savings! I guarantee you will feel differently about your life and make incredible changes!

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